Terms of Use
Seller: SIA "Green Health", Reg. No. 40203332287, address: 78 Kalnciema Street, Riga, LV-1046 (hereinafter – the online store), provides the content available on the website https://eberlinbiocosmetics.lv/ and the sale of goods/services in accordance with the Terms of Use set out below.
1. General Provisions
If a consumer purchases goods/services through the website, such mutual agreement is considered a distance contract and is subject to the laws and regulations of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations “Regulations Regarding Distance Contracts”, etc.
2. Making Purchases
The prices and specifications of the goods sold in the online store are indicated for each product.
To place an order, add the desired products to the shopping cart. Fill in all mandatory fields and choose the most suitable delivery method. The total order cost, including delivery, will be displayed on the screen. Make the payment to complete the order.
After making a purchase, the Buyer receives a confirmation email confirming the purchase.
3. Payment Procedure
The currency used on the website is euros (EUR). Purchases can be paid for using the following payment methods:
Latvian online banking payments: Swedbank, SEB, Citadele and Luminor
Visa / Mastercard payments
NB! When using the online banking payment method, confirm the order and click the “Return to merchant” button.
The personal data required to make payments is transferred to the licensed payment institution AS "Citadele banka" and the payment platform makecommerce.lv (Maksekeskus AS).
The contract enters into force after successful payment to the online store’s bank account. If, for any reason, it is not possible to fulfil the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days of receipt of the notification.
4. Delivery Terms
Goods are delivered to the following country: Latvia. Purchased goods are delivered using parcel lockers or courier delivery, or can be collected at the store at 22 Vangažu Street, Riga. If “FREE DELIVERY” is not indicated for a product, all delivery-related costs are borne by the Buyer. Delivery costs are displayed before the order is confirmed.
Purchased goods are delivered to the address specified by the Buyer within 3–5 business days. In exceptional cases, we reserve the right to dispatch the goods within up to 45 calendar days, informing the customer accordingly.
5. Right of Withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days from the moment the goods are received. The right of withdrawal does not apply if the Buyer is a legal entity.
The Buyer may not exercise the right of withdrawal if:
- the product has been opened and used;
- the product packaging has been damaged.
To exercise the 14-day right of withdrawal, the product may be used only for its intended purpose; the consumer is responsible for preserving the product’s quality and safety while exercising the right of withdrawal. If the product has been used improperly or damaged through failure to follow the instructions during use, if the original product packaging has been lost or its packaging has been substantially damaged, the online store has the right to reduce the refundable amount in proportion to the decrease in the product’s value.
To exercise the right of withdrawal, a withdrawal form, available here: (withdrawal form), must be submitted by sending it to info@eberlinbiocosmetics.lv within 14 days of receiving the product.
In the event of a product return, the online store pays the return delivery costs. The Buyer may also return the product to the online store’s address: 22 Vangažu Street, Riga.
The Buyer is obliged to return the product to the Seller without delay, but no later than within 14 days after sending the withdrawal form to the online store. After receiving the returned products, the online store will immediately, but no later than within 14 days, refund all payments received from the Buyer under the distance contract.
The Seller has the right to withhold the refund until it has received confirmation of the returned goods or has received the goods from the Buyer. The money will be returned to the same bank account from which the payment was made.
The online store is not responsible for delays in or failure to fulfil obligations caused by circumstances and obstacles beyond the online store’s reasonable control.
The online store reserves the right to refuse to sell a product and request its return from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
6. Consumer Rights Regarding Non-Conforming Goods
The online store is responsible for goods sold to the Buyer that do not conform to the terms of the contract or for defects that arise within 6 months of the date on which the goods were delivered to the customer or that existed at the time of delivery, unless such presumption is inconsistent with the nature of the goods or the defect. The Buyer is obliged to inform the Seller of the non-conformity immediately, within 2 months of discovering it, i.e. by submitting a complaint. The Buyer may submit a complaint by contacting the online store at info@eberlinbiocosmetics.lv or by calling +371 28449155.
The online store is not responsible for defects that arise after delivery of the goods to the Buyer. If the purchased product has defects for which the Seller is responsible, the Buyer has the right to request free repair of the defects or replacement with a new product.
If it is not possible to repair or replace the product, the Seller will refund the Buyer all payments provided for under the distance contract. The Seller will provide a written response to the consumer’s complaint within 15 days.
7. Processing of the Buyer’s Personal Data
The online store processes only the personal data entered by the Buyer when ordering goods, such as their first name, surname, email address, etc.
The online store transfers personal data to transport service provider(s) to ensure delivery of the goods.
If you have expressly consented to receiving our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when subscribing to marketing communications. The Buyer may unsubscribe from marketing communications by notifying us at info@eberlinbiocosmetics.lv.
8. Dispute Resolution Procedure
In matters not covered by these terms, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
All disputes between the Seller and the Buyer shall be resolved by the parties through mutual negotiations or correspondence. If a dispute cannot be resolved through negotiations or correspondence, the parties shall resolve it in a court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be submitted for consideration to the Consumer Rights Protection Centre or a court of the Republic of Latvia.
The Buyer also has the right to apply to European Union dispute resolution bodies. More information: http://ec.europa.eu/odr